摘要
About the Role
Major accountabilities:
1. Logistics coordination & supply chain management:
• Coordinate the transportation arrangements from NC site to final destinations
• Communicate and collaborate with logistics service providers (specialty couriers) and create job requests on their portals online
• Prepare shipping documents for export shipments
• Tracking shipments to ensure on time deliveries
2. Customer Service:
• Serve as the primary point of contact for customer inquires and concerns related to logistics
• Support resolution of customer complaints promptly and effectively, striving to exceed customer expectations
3. Order management:
• Executes order processing, including order entry, allocation and fulfillment per procedures
• Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectations
4. Compliance & regulations:
• Work closely with Customs Trade Compliance/legal to address any compliance issues or concerns
5. Cross-functional collaboration
• Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectives
Minimum Requirements:
•Bachelor’s degree in logistics, supply chain management, business administration or a relatedfield and 1-3 years’ experience in managing systems in manufacturing and/or supply chain or 6years’ experience in lieu of Bachelors.
•Proven experience in global logistics and supply chain management
•Understanding of international trade regulations and customs procedures
•Excellent communication and interpersonal skills with the ability to interact effectively with diversestakeholders
•Proficiency in logistics software and ERP systems for order management and inventory control
•Detail-oriented with a focus on accuracy and quality in all aspects of work
•Strong organizational and time management skills, with the ability to prioritize tasks effectively
•Ability to adapt to flexible working hours including Saturdays and some company holidays
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
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Accessibility and accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
