REQ-10039324
2月 03, 2025
Australia

摘要

Join the dynamic team at Novartis and take your career to new heights! As a Customer Service Representative, your role will be crucial in providing exceptional service to our valued customers in Australia and New Zealand. You'll have the opportunity to make a significant impact by overseeing the Customer Service & Supply Chain department, streamlining operations, and delivering unparalleled service. At Novartis, we value your growth and offer a supportive and collaborative work environment. Don't miss out on this incredible opportunity – apply now and be part of our remarkable journey in transforming global healthcare!

About the Role

  • Perform accurate and timely customer service functions for efficient warehouse operations.
  • Handle phone inquiries, resolve issues, and transfer calls when necessary.
  • Process various types of orders in the SAP system.
  • Coordinate with the logistics provider for order management and deliveries.
  • Manage wholesaler credit requests, stock counts, and returns.
  • Collaborate with Demand Planners to optimize order processes.
  • Create and manage customer accounts.
  • Generate monthly NFCM compliance reports.
  • Provide support for invoice processing and yearly audits.
  • Assist with out-of-hours customer service and emergency orders.
  • Collaborate on customer service and supply chain projects.
  • Support the rebates team and process rebate submissions.
  • Validate and process PBS pricing SOH claims.
  • Run and distribute weekly stock out reports.
  • Maintain customer licenses and coordinate archiving.
  • Serve as backup for the Senior Customer Service Associate.

Minimum Requirements:

  • 2 years of experience in customer service.
  • Previous experience in customer service or supply chain.
  • Experience in the pharmaceutical industry is advantageous.
  • Proficiency in working with ERP systems, with preference given to SAP SD experience.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Australia
New South Wales (NSW)
Sales
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10039324

Customer Service Associate

Apply to Job
Sales International Australia